40% off Singles Sale! Local Saskatoon pickup available. Free Canadian shipping on orders over $130 and Free US shipping on orders over $200 (totals are before taxes).

Refund Policy


 

***ALL ITEMS DISCOUNTED MORE THAN 15% ARE FINAL SALE, THIS INCLUDES ITEMS BOUGHT DURING A FLASH, BOXING WEEK OR BLACK FRIDAY SALE***

Shipping Times

All orders will be packed within 3 business days after the day you ordered.  Please wait to check in on your order until that time has passed.  Sorry there just isn’t time to answer all the emails.

Order Cancelation

Orders can be cancelled prior to shipping.  A 5% restocking fee will be charged due to the non-refundable costs incurred from our payment processors.  

Local Pickup & Drop Off 

Local Pickup and Drop Off is at our warehouse located at 1323 Fletcher Road, Saskatoon.  The hours are Mon to Fri 8am-4pm, excluding holidays.  

Returns

Our policy lasts 14 days from the date you receive your order.  If 14 days have gone by since the delivery of your purchase, unfortunately we can't offer you a refund or exchange.

 Returns can be dropped back off at the warehouse or mailed.  Our address is 1323 Fletcher Road, Saskatoon, S7M5H5.  Our open hours are 8am-4pm Monday to Friday, excluding holidays.  We are unable to accept returns at our store.

To be eligible for a return, your item must unused and in the same condition that you received it.  It must also be in the original packaging.  The items must be free of pet hair, stains, cigarette smoke and damage.  Only regular priced items are eligible for returns.  Our cut off for regular price is 15%, anything discounted 15% or greater is considered final sale.

We offer an actual refund on the items you are returning, not store credit.  We are unable to refund the cost of shipping.  If the free shipping option is used and your return reduces your purchase below $130/$200 then you will be charged the $9.99 shipping fee.  

Several types of goods are exempt from being returned.  Swim wear, gift cards and accessories are not refundable/returnable. 

To complete your return, we require a receipt or proof of purchase.  Please just include your packing slip.  There is no requirement to email or complete a form.

 Please do not send your purchase back to the manufacturer.

Holiday Return Dates

Holiday return policy applies for items bought after Nov. 1st.  Items can be returned for store credit until January 7th.  As with our return policy are unable to offer straight exchanges but replacement items can re-purchased with the credit.

 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be automatically to your original method of payment, within 5 business days.

 Late or missing refunds 

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank.  There is often some processing time before the refund is posted.

If you have done all this and still have not received your refund yet, please contact us at trmartensville@yahoo.ca.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  All sale items are final sale and means they can neither be refunded or exchanged.  All sale items are marked FINAL SALE in the product description.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange for the same item, please return your item for a refund to 1323 Fletcher Road, Saskatoon, SK, S7M5H5.  You can order whatever you would like as a replacement from the site.  Keep in mind that your item may sell out waiting for the refund, so you are encouraged to reorder earlier.

Shipping

To return your product, you should mail your product to: 1323 Fletcher Road, Saskatoon, SK, S7M5H5.

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged products to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable service or purchasing shipping insurance.  We don't guarantee that we will receive your returned item.

Damaged or Defective Items

Please inspect your order carefully once you receive it and let us know about any damaged or defective items within 5 days of receiving your order.  Please email pictures of the issue along with your order number to trmartensville@yahoo.ca.  We do our best to check items before being shipped but things can be missed.  We cannot help you with these items after 5 days has passed.  Once an item is washed and worn, we cannot warranty it as we have no control over the washing and wearing of the product.

My Item is Piling?

Piling is very common especially with products that use a high cotton content like the majority of our products.  Piling is not a sign of a low-quality item and can happen in high friction places like under the arms.  To help reduce the chances of piling wash items inside out, hang to dry, use a detergent that contains cellulase and add a fabric softener.