Refund Policy/Warehouse Policy
***BOXING WEEK & BLACK FRIDAY SALES ARE FINAL SALE***
Local Pickup & Drop Off
Local Pickup and Drop Off is at our warehouse located at 1323 Fletcher Road, Saskatoon. The hours are Mon to Fri 8am-4pm, excluding holidays. Items are ready for pickup after you receive a ‘shipping confirmation’ with the tracking number saying ‘it’s ready for pickup’.
Our policy lasts 14 days from the date you receive your order. If 14 days have gone by since the delivery of your purchase, unfortunately we can't offer you a refund or exchange.
Returns can be dropped back off at the Warehouse or mailed. Our address is 1323 Fletcher Road, Saskatoon, S7M5H5. Our open hours are 8am-4pm Monday to Friday, excluding holidays.
To be eligible for a return, your item must unused and in the same condition that you received it. It must also be in the original packaging. The items must be free of pet hair, stains, cigarette smoke and damage. Only regular priced items are eligible for returns. Our cut off for regular price is 15%, anything discounted 15% or greater is considered final sale.
We offer an actual refund on the items you are returning, not store credit. We are unable to refund the cost of shipping. If the free shipping option is used and your return reduces your purchase below $125/$200 then you will be charged the $9.99 shipping fee.
Several types of goods are exempt from being returned. Swim wear, gift cards and accessories are not refundable/returnable.
To complete your return, we require a receipt or proof of purchase. Please just include your packing slip. There is no requirement to email or complete a form.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically to your original method of payment, within 5 business days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before the refund is posted.
If you have done all this and still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange for the same item, please return your item for a refund to 1323 Fletcher Road, Saskatoon, SK, S7M5H5. Then you can order what ever you would like as a replacement from the site. Keep in mind that your item may sell out waiting for the refund so you are encouraged to reorder earlier.
To return your product, you should mail your product to: 1323 Fletcher Road, Saskatoon, SK, S7M5H5.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged products to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.